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Terms of Service

This website is operated by  Throughout the site, the terms "MyAutoimmune", "we", "us" & "our" refer to "MyAutoimmune" offers this website, including all information, tools & services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site &/or purchasing something  from us, you engage in our "Service" & agree to be bound by the terms & conditions ("Terms of Service", "Terms", "Policy"), including those additional terms, conditions & policies referenced herein &/or available by hyperlink.  These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, &/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. 

Customer Care

Our philosophy at "MyAutoimmune" is to find the best possible way to offer useful services & products that may provide a solution to reduce the daily impact of many adverse health symptoms experienced by people living with autoimmune illness as well as a daily symptom spectrum as a result of  health conditions, injury or general discomfort.  At "MyAutoimmune" we offer a consultative services and a shopfront which for  convenience & for cost savings offering for sale at competitive prices reliable products that can aid circulation, warmth, dryness, oral health needs & also some selected products for general health & wellbeing

All the products on offer for sale have been recommended  by people that have experienced discomfort from a particular health symptom & have wanted to share their experience of a strategy they have used & found helped alleviate that symptom. Upon recommendations we investigate the product(s) suggested & if accepted, begin the process of finding the best possible price for that product.  As an individual with difference in our symptoms, medical history & lifestyle choices you may experience responses to the use of products & services differently.  Therefore the relief from product use may vary however, we endeavour to only provide for sale products that may offer benefit.

Whilst our investigation has a focus on people living with illness symptoms associated with autoimmune illness such as lupus, scleroderma, rheumatoid arthritis, Raynaud's phenomenon, Sjogren's syndrome, alopecia, peripheral neuropathy, vasculitis, thyroid illness, diabetes and pulmonary arterial hypertension, we welcome recommendations from others that experience similar symptoms.

Wholesale Inquiries

"MyAutoimmune" welcomes  inquiries from Not Profit Charity, health based organisations & autoimmune support organisations about becoming a wholesale provider of  available products for their clients.  Please contact us on if you would like to discuss this opportunity further. 

Online Store Terms

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).  You must not transmit any worms, viruses or malware or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services and may result in prosecution.

We reserve the right to refuse service to anyone for any reason & at anytime.

We also reserve the rights to restrict quantities of products ordered per person, organisation, household or per order if it is not in the best interest of business terms of supply.  In the event we change or cancel an order we will contact you via supplied email, telephone or via billing address.

Products available & noted on the "MyAutoimmune" website may change, be deleted or have restrictions placed on orders based on available stock, stockists supply, delivery capability &/ or change of quality of product.  This can occur at anytime & without notice.  If this impacts an online order, the customer will be contacted directly via the email or telephone number nominated on online order forms. 


Legal capacity 

If you are under the age of 18 years you cannot place orders with "MyAutoimmune". By accepting these Terms of Service you acknowledge that you are over the age of 18 years.  Should "MyAutoimmune" suffer any damage or losses as a result of a transaction entered into by a minor,  "MyAutoimmune" reserves the right to seek compensation for such losses from the minor's parent or guardians who caused any order(s) to be placed with "MyAutoimmune".

User comments, feedback, reviews & other submissions

At sometime "MyAutoimmune" may ask for comments, feedback & reviews regarding products sold on the shopfront, if you offer a comment, feedback or review you agree that we may, at any time, without restriction, edit, copy, & publish, and otherwise use in any medium any comments that you forward to us.  "MyAutoimmune" is under no obligation (1) to pay compensation for any comments; (2) to hold comments in confidence; or (3) to respond to any comments.

"MyAutoimmune" will monitor & remove content that we determine are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of any Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Privacy & Safety

"MyAutoimmune" takes your privacy seriously & would like to explain how & why we collect, use, share & process your personal information.  Please takes some time to read the following privacy & safety section.

Personal data use & protection

Personal data is information that belongs to you &can be used directly or indirectly identify you or can be linked to information that can identify you. 

We abide by the principles of legality, legitimacy, & transparency, use and process the least data within a limited scope of purpose, & take technical & administrative measures to protect the security of the data. We use personal data to verify accounts & user activity, as well as to promote safety & security, such as monitoring fraud & investigating suspicious or potentially illegal activity or violations of our Terms of Service.  Such processing is based on our legitimate interest in helping ensure the safety of our products & services .

To successfully process your nominated product order including payment details & postage/shipping information "MyAutoimmune" system needs to collect the personal data you provide when you use & purchase our products & services or otherwise interact with us. By ordering products from our shopfront or by contacting us via our email addresses, you agree that we may store, process and use data collected from your order form & shop checkout for the purposes of processing , dispatching & delivering your order.  In addition, the contact details you provide to us through ordering products may be used for future "MyAutoimmune" marketing & advertising.  This personal information will only be used by "MyAutoimmune" and will not be passed onto any third party in part or whole without your prior consent.

Legal compliance & security may by law, legal process , litigation, &/or requests from public & Governmental authorities within or outside your country of residence make it necessary for us to disclose personal data.  In this case, your prior consent & approval of disclosure may not be sought, necessary nor appropriate.

You may obtain a copy of the data held by "MyAutoimmune" concerning you on request in writing.  We reserve the right to charge an administration fee for processing such a request.  If any data held by us concerning you is incorrect, we will correct it on written request & if you choose to not have your personal details such as contact details stored you are able to request that it be removed from our database at anytime. 

Third-party Websites & Services

When a customer operates a link to a Third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy.  Our website,, products & services may contain links to or the ability for you to access third-party websites, products & services.  We are not responsible for the privacy practices employed by those third-parties, nor are we responsible for the information or content their products & services contain.  This Privacy Statement applies solely to data collected by "MyAutoimmune" through our products & services.  We encourage you to read the privacy policies of any third-party before proceeding to use their websites, products or services.

Third-party links on this site may direct you to third-party websites that are not affiliated with us.  We are not responsible for examining or evaluating the content or accuracy & we do not warrant & will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

"MyAutoimmune" website uses Google AdWords & Facebook remarketing service to advertise on third party websites to previous visitors to our site.  it could mean that we advertise to previous customers who haven't completed a task on our site, for example using the contact form to make an enquiry.  This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook.  Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone's past visits to the "MyAutoimmune" website.  Any data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies.  You can opt-out of remarketing by visiting the links below:

For Google:

For Facebook:

Credit Card Fraud

Your personal finance & payment preference information will not be stored by "MyAutoimmune" however, as "MyAutoimmune" engages third party ECommerce operators of  PayPal & Stripe this information may be collected & stored via their financial transaction systems with data collection, usage & protection being governed by their policies& procedures.  "MyAutoimmune" employs through PayPal & Stripe a secure sockets layer (SSL) technology software for its transactions with our customers, "MyAutoimmune" will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose financial cards such as credit & debit cards is fraudulently used or is used in an unauthorised manner. Please refer to the following sites for clarification of their ECommerce policies & procedures.

 PayPal:   All About PayPal

 Stripe:  Privacy Center - Australia | Stripe                                

Statuary conditions & guarantees

Consumer guarantees apply under the Australian Consumer Law.  Nothing in these Terms of Service excludes the application of those guarantees.  For more information about your rights as a consumer, see the Australian Consumer Law website at


You shall not assign any  rights & obligations under these Terms of Service whether in whole or part without the prior written consent of "MyAutoimmune".  Any unauthorised assignment shall be deemed null and void.

If any provision of these Terms of Service is held by any component authority to be invalid or unenforceable in whole or in part, the  validity of the other provisions of these Terms of Service and the remainder of the provisions in question shall not be affected thereby.

Neither our failure nor your failure to enforce any Terms of Service constitutes a waiver of such Terms of Service.  Such failure shall in no way affect the right to later enforce such Terms of Service.

"MyAutoimmune" reserves the right to change Terms of Service of sale at any time without notice.  No "MyAutoimmune" employee or agent has the authority to vary any of the Terms of Service governing any sale.

Force Majeure: To the extent permitted by law, "MyAutoimmune" is not liable for the delay in performing any of its obligations under the Terms  of Service if such delay is caused by circumstances beyond the reasonable extension of time for the performance of such obligations.

Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of New South Wales, Australia, & shall be subject to the non-exclusive jurisdiction of the courts of  New South Wales, Australia.

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